Contact us

We are available to assist with questions about products, orders, shipping, returns, refunds, and other matters relating to your purchase.

CONTACTING US ABOUT AN ORDER

To help us assist you as efficiently as possible, please include:
- Your full name
- Your order number
- The email address used at checkout
- A short description of your question or issue

If your item arrived damaged, defective, incomplete, or different from what you ordered, please also include clear photographs of the item, packaging, and shipping label where reasonably necessary.

ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate your request before fulfillment begins. However, we cannot guarantee that an order can be changed or cancelled after it has entered processing or shipment.

RETURNS

Please do not send a return without first contacting our customer support team.

If your return is approved, we will provide the applicable return instructions and return address.

Company Name:
Hong Kong Leishi Technology Trading Limited

Business Address:
Room 316, 3/F, 143 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong SAR

Email:
support@shegrienyc.com

Telephone:
+852 9146 1871