Terms & Conditions
These Terms & Conditions ("Terms") govern access to and use of Shegrienyc and purchases made through our website.
Shegrienyc is operated by:
Hong Kong Leishi Technology Trading Limited
Room 316, 3/F, 143 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong SAR
By accessing our website, placing an order, or otherwise using our services, you agree to these Terms to the extent permitted by applicable law.
1. ONLINE STORE
Our ecommerce store is hosted through Shopify.
You may use our website only for lawful purposes and may not engage in fraud, abuse, unauthorized access, malicious activity, infringement, or conduct that violates applicable law.
2. CUSTOMER INFORMATION
You agree to provide accurate and current information where reasonably necessary to complete a purchase, receive an order, or communicate with customer support.
3. PRODUCT INFORMATION
We make reasonable efforts to present product descriptions, sizing information, materials, colors, photographs, prices, availability, and promotional terms accurately.
Because screens display colors differently and manufacturing batches may vary slightly, we cannot guarantee that every visual detail will appear identical on every device.
4. SIZING AND FIT
Sizing, support, appearance, and fit may vary among products and customers.
Customers should review applicable product measurements or size guides before purchasing.
Statements concerning comfort, shaping, lift, support, fit, or appearance describe intended product characteristics and do not guarantee an identical result for every customer.
5. PRICES
Product prices may change from time to time.
The applicable price is generally the price displayed when an order is submitted, subject to correction of obvious or material errors where permitted by law.
6. PROMOTIONS AND DISCOUNTS
Promotional prices, percentage discounts, free-shipping offers, bundles, gifts, and other offers may have additional eligibility requirements.
We aim to present promotional terms accurately and do not intend to misrepresent price, discount, duration, availability, or other material terms of an offer.
7. ORDERS
Submitting an order does not necessarily constitute final acceptance.
Where permitted by law, we may refuse, hold, or cancel an order for legitimate reasons including payment failure, suspected fraud, obvious pricing or listing error, product unavailability, shipping restrictions, abuse of promotions, unauthorized resale, unusually large quantities, or legal requirements.
If we cancel a paid order, we will issue an appropriate refund.
8. FRAUD PREVENTION AND VERIFICATION
We may use Shopify, payment processors, or fraud-prevention providers to review transactions.
If an order is identified as potentially fraudulent, we may place it on hold, cancel it, or request reasonable additional verification.
Customers should never send full payment-card numbers, CVV codes, passwords, or other sensitive authentication credentials through ordinary customer-support email.
9. PAYMENT
Available payment methods are displayed during checkout.
Payments may be processed by Shopify and independent payment-service providers and may be subject to their terms and privacy practices.
10. SHIPPING
Orders are shipped according to our Shipping Policy.
Most orders are processed within approximately 3–7 business days.
After shipment, standard delivery generally takes approximately 7–15 business days.
Eligible orders of $49 USD or more qualify for free standard shipping where the offer is available.
Delivery dates are estimates unless expressly stated to be guaranteed.
11. RETURNS AND REFUNDS
Eligible returns and refunds are governed by our Refund & Return Policy.
The standard return period for eligible items is 30 days after delivery, subject to hygiene, condition, product-specific, and other eligibility requirements.
Nothing in our policies excludes mandatory consumer rights that cannot lawfully be excluded.
12. INTIMATE APPAREL
Certain underwear and intimate products may be subject to hygiene-related return limitations once worn, washed, soiled, contaminated, or once an applicable hygiene seal has been removed or broken.
These limitations do not override mandatory rights for defective or legally non-conforming goods.
13. REVIEWS AND TESTIMONIALS
Reviews and testimonials should reflect genuine customer experiences.
Individual experiences relating to fit, comfort, support, shaping, or appearance may vary.
We do not guarantee that every customer will experience the same result as another reviewer.
14. INTELLECTUAL PROPERTY
Unless otherwise stated, Shegrienyc website content, including brand elements, original text, product photographs owned or licensed by us, graphics, page design, and logos, is protected by applicable intellectual-property law.
15. THIRD-PARTY INTELLECTUAL PROPERTY
We respect third-party intellectual-property rights.
If you believe material on our website infringes your rights, contact:
support@shegrienyc.com
16. THIRD-PARTY SERVICES
Our website may rely on third parties such as Shopify, payment providers, analytics providers, advertising providers, AppLovin, shipping carriers, customer-support platforms, and other technology providers.
We are not responsible for third-party websites or services outside our reasonable control.
17. ADVERTISING AND TRACKING TECHNOLOGIES
We may use advertising and attribution technologies as described in our Privacy Policy.
Where required by applicable law, we provide applicable notice, consent choices, and privacy controls.
18. PROHIBITED CONDUCT
You may not intentionally interfere with website security, attempt unauthorized access, introduce malware, conduct fraudulent transactions, misuse promotions or refunds, impersonate another person, submit unlawful content, infringe third-party rights, or use automated systems in a manner that materially disrupts the website.
19. WEBSITE AVAILABILITY
We do not guarantee that the website will always operate without interruption, error, or technical problems.
20. DISCLAIMER
To the extent permitted by applicable law, our website and online services are provided on an "as available" basis.
Nothing in these Terms excludes statutory guarantees or mandatory consumer rights that cannot lawfully be excluded.
21. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Hong Kong Leishi Technology Trading Limited will not be responsible for indirect, incidental, special, or consequential loss resulting solely from use of the website where such liability may lawfully be limited.
Nothing in these Terms limits liability that applicable law does not permit us to exclude or limit.
22. PRIVACY
Our collection, use, disclosure, and other processing of personal information is described in our Privacy Policy.
23. GOVERNING LAW
These Terms and our contractual relationship are governed by the laws of the Hong Kong Special Administrative Region, without prejudice to any mandatory consumer-protection rights that apply under the laws of your place of residence.
24. SEVERABILITY
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
25. CHANGES TO THESE TERMS
We may revise these Terms from time to time for future use of the website or future transactions.
26. CONTACT
Company Name:
Hong Kong Leishi Technology Trading Limited
Business Address:
Room 316, 3/F, 143 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong SAR
Email:
support@shegrienyc.com
Telephone:
+852 9146 1871