Refund & Return Policy
Eligible Shegrienyc products may be returned within 30 days after delivery, subject to the conditions below and applicable law.
1. RETURN WINDOW
To request a return, contact us within 30 days after the date your order was delivered.
Email:
support@shegrienyc.com
Do not send a return before contacting us. If approved, we will provide return instructions and the applicable return address.
2. STANDARD RETURN ELIGIBILITY
Unless an item is defective or applicable law provides otherwise, a product should generally be:
- In the same condition in which it was received
- Unworn
- Unwashed
- Unaltered
- Free from stains, odors, cosmetics, deodorant, pet hair, or other signs of use
- Returned with original tags and packaging where reasonably applicable
- Matched to a valid Shegrienyc order
3. UNDERWEAR AND INTIMATE APPAREL
Because Shegrienyc sells intimate apparel, additional hygiene requirements apply.
Where permitted by law, underwear, panties, and other items designed for direct intimate contact may not be eligible for discretionary return once worn, washed, soiled, contaminated, damaged after delivery, or once an applicable hygiene seal has been removed or broken.
These restrictions do not limit remedies for defective, damaged, incorrect, or legally non-conforming goods.
Bras and shapewear may generally be eligible for return when they satisfy the standard return requirements.
4. HOW TO START A RETURN
Contact:
support@shegrienyc.com
Include:
- Your order number
- The email address used for the order
- The item you wish to return
- The reason for the request
If the item is damaged, defective, incomplete, or incorrect, we may request photographs reasonably necessary to review the issue.
Do not return merchandise to the business address shown in our Footer unless customer support specifically instructs you to do so.
5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order after delivery.
If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible.
After review, we will provide an appropriate remedy, which may include replacement, refund, or another solution required by applicable law.
6. RETURN SHIPPING COSTS
For standard discretionary returns, customers are responsible for return shipping costs unless we state otherwise or applicable law requires otherwise.
If we confirm that an item was sent incorrectly or arrived damaged or defective, we will provide appropriate instructions regarding replacement, return shipping, or refund.
Original shipping charges, where paid, are generally non-refundable for discretionary returns unless applicable law requires otherwise.
7. REFUNDS
After an approved return is received and inspected, we will notify you of the outcome.
If approved, the refund will generally be issued to the original payment method.
Banks, card issuers, PayPal, and other payment providers may require additional processing time after we issue a refund.
8. EXCHANGES
If you need another size or style, contact customer support.
Depending on inventory and fulfillment conditions, we may instruct you to return the original item and place a new order rather than process a direct exchange.
9. SALE, PROMOTIONAL, AND BUNDLE ITEMS
Unless an item is clearly identified as Final Sale before purchase, discounted and promotional items remain subject to this Policy.
For bundle or multi-item promotions, a full promotional refund may require return of all applicable items included in the bundle. If only part of a bundle is returned, the refund may be adjusted to reflect the value of items retained where permitted by law.
10. NON-RETURNABLE ITEMS
Subject to applicable law, discretionary returns may be denied for items that were worn, washed, soiled, contaminated, altered, damaged after delivery, returned outside the applicable period, purchased somewhere other than Shegrienyc, cannot be matched to a valid order, were clearly identified as Final Sale, or no longer meet applicable hygiene requirements.
Nothing in this Policy limits mandatory consumer rights that cannot lawfully be excluded.
11. ORDER CANCELLATIONS
If you wish to cancel an order, contact us as soon as possible at:
support@shegrienyc.com
We will make reasonable efforts to assist, but cancellation cannot be guaranteed after processing or fulfillment begins.
12. CONTACT
Company Name:
Hong Kong Leishi Technology Trading Limited
Business Address:
Room 316, 3/F, 143 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong SAR
Email:
support@shegrienyc.com
Telephone:
+852 9146 1871