Shipping Policy

1. FREE STANDARD SHIPPING

Eligible orders with a merchandise subtotal of $49 USD or more qualify for free standard shipping where the offer is available.

Taxes, duties, gift cards, and other non-merchandise charges may not count toward the free-shipping threshold.

Any final shipping charge will be displayed during checkout before payment.

2. ORDER PROCESSING TIME

Most orders are processed within approximately 3–7 business days after payment has been successfully confirmed.

Processing time is separate from carrier transit time.

Processing may take longer during weekends, public holidays, major promotions, high order volume, payment review, product-availability issues, or other unusual operational circumstances.

3. ESTIMATED SHIPPING TIME

After an order ships, standard delivery generally takes approximately 7–15 business days.

Actual delivery time depends on the destination, carrier network, customs processing, weather, public holidays, transportation disruption, seasonal demand, and other circumstances outside our reasonable control.

Processing time plus shipping time means many orders may arrive approximately 10–22 business days after purchase, although this is an estimate and not a guaranteed delivery window.

4. DELIVERY ESTIMATES

Any delivery date or delivery window shown on our website, at checkout, by email, or by a carrier is an estimate unless expressly stated to be guaranteed.

5. TRACKING

Where tracking is available, tracking information will normally be provided after the parcel enters the shipping network.

Tracking may require additional time to update after a shipping label is created.

6. INTERNATIONAL SHIPPING

We ship to many international destinations. Available destinations will be shown at checkout.

International orders may be subject to customs processing, import taxes, VAT, duties, brokerage charges, or other government-imposed fees.

Unless expressly collected at checkout, the recipient may be responsible for these charges where permitted by law.

7. SHIPPING ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address.

If you discover an address error, contact support@shegrienyc.com as soon as possible.

We will make reasonable efforts to correct an address before fulfillment, but changes cannot be guaranteed after processing or shipment begins.

8. UNDELIVERABLE OR RETURNED PACKAGES

A shipment may be returned because of an incorrect or incomplete address, failed delivery attempts, refusal, unpaid customs charges, or carrier-related reasons.

If a package is returned, contact us so we can review the available options.

9. LOST PACKAGES

If tracking does not show meaningful progress for an extended period or you reasonably believe a shipment has been lost, contact customer support.

We may investigate with the carrier before issuing an appropriate replacement or refund.

10. PACKAGES MARKED DELIVERED

If tracking states that your order was delivered but you cannot locate it, please first check around the delivery location, with household members, neighbors where appropriate, building management where applicable, and the local carrier.

If the parcel still cannot be located, contact us.

11. DELAYS OUTSIDE OUR CONTROL

Shipping delays may occur because of customs, weather, carrier disruption, transportation restrictions, strikes, natural disasters, governmental actions, public holidays, high seasonal demand, or other events outside our reasonable control.

12. CONTACT US

Company Name:
Hong Kong Leishi Technology Trading Limited

Business Address:
Room 316, 3/F, 143 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong SAR

Email:
support@shegrienyc.com

Telephone:
+852 9146 1871

Please include your order number when contacting us.